Check to see if the Satin/Ink is properly installed. Check that the sensor is properly positioned. Check that the ink station is properly closed. Check that the ink holders are properly installed. Please refer to the Quick Start manual for photos. Examine the platen roller for cleanliness. If not, please use a dry cloth to clean. PIY RIBBONS maintenance products (Cleaning Tissues/Cleaning Swab/Cleaning Pen) can also be used.
Clean this with a dry cloth. You can also use the PIY RIBBONS maintenance products (Cleaning Tissues/Cleaning Swab/Cleaning Pen).
The optimal printing temperature for matt gold or black ink is 11 degrees. The ideal temperature for glossy inks is 13 degrees. It is possible that you will require a temperature one degree below or above the recommended temperature. This is dependent on the surrounding temperature.
The cause is likely a printing temperature that is set too high. The ideal temperature for matte gold and black ink is 11 degrees. 13 degrees is the optimal temperature for glossy inks.
Is the ink still adhered to the satin ribbon? Reduce the printer’s temperature one degree at a time. Take notice! The printer needs to cool the printhead for a while.
The printer’s black rubber roller is known as the platen roller. This roller is constructed from rubber. Occasionally, after intensive use, ink fragments will adhere to the platen roller. Use a damp cloth or our PIY RIBBONS maintenance products (Cleaning Tissues/Cleaning Swab/Cleaning Pen) to clean the rubber platen roller.
Get the Ink ribbons and tape it together with some (transparent) tape.
The maximum length the printer is capable of printing is 2.20 metres. Would you like to print a longer than 2.20-meter satin ribbon? Turn off the tablet’s cutting function.
Please take photos the insides of the printer and cutter and email them to firstname.lastname@example.org. We are happy to help you!