You should receive an order confirmation email once your order has been successfully placed. This could take several minutes. If your order still does not appear to have been processed, please check your spam folder.
You can enter your coupon code during the checkout process.
You can pay by invoice, iDeal, PayPal or Bancontact.
Check to see if the Satin/Ink is properly installed. Check that the sensor is properly positioned. Check that the ink station is properly closed. Check that the ink holders are properly installed. Please refer to the Quick Start manual for photos. Examine the platen roller for cleanliness. If not, please use a dry cloth to clean. PIY RIBBONS maintenance products (Cleaning Tissues/Cleaning Swab/Cleaning Pen) can also be used.
Clean this with a dry cloth. You can also use the PIY RIBBONS maintenance products (Cleaning Tissues/Cleaning Swab/Cleaning Pen).
The optimal printing temperature for matt gold or black ink is 11 degrees. The ideal temperature for glossy inks is 13 degrees. It is possible that you will require a temperature one degree below or above the recommended temperature. This is dependent on the surrounding temperature.
The cause is likely a printing temperature that is set too high. The ideal temperature for matte gold and black ink is 11 degrees. 13 degrees is the optimal temperature for glossy inks.
Is the ink still adhered to the satin ribbon? Reduce the printer’s temperature one degree at a time. Take notice! The printer needs to cool the printhead for a while.
The printer’s black rubber roller is known as the platen roller. This roller is constructed from rubber. Occasionally, after intensive use, ink fragments will adhere to the platen roller. Use a damp cloth or our PIY RIBBONS maintenance products (Cleaning Tissues/Cleaning Swab/Cleaning Pen) to clean the rubber platen roller.
Get the Ink ribbons and tape it together with some (transparent) tape.
Verify that the Ink is installed properly. Refer to the Quick Start for the correct method of Ink installation. If the ink holders still do not roll or if the ink still breaks, please send images of the interior of the printer and the printhead to firstname.lastname@example.org.
The maximum length the printer is capable of printing is 2.20 metres. Would you like to print a longer than 2.20-meter satin ribbon? Turn off the tablet’s cutting function.
Please take photos the insides of the printer and cutter and email them to email@example.com. We are happy to help you!
Verify that the Satin ribbon is positioned in the centre of the printer. Ensure that the Satin is rotating on the media holder (not stuck). Verify that the Satin Support is the appropriate size. Verify that the Ink is centred in the Ink holder.
Modify the printing position in the printer’s configurations:
This is likely because the printer’s temperature is set too low. 11 degrees is the ideal temperature for matte gold and black ink. 13 degrees is the ideal temperature for glossy inks.
Is the ribbon of satin still illegible? Increase the temperature by one degree increments. This procedure must be repeated until the text is legible. Pay close heed! Increase the temperature gradually, or the ink will break.
Ensure that the ink station is closed and examine the sensor and its position. Utilise the Quick Start guide for proper installation.
Check to see if the ink is installed correctly. The matt side of the matt gold and black ink should be facing outwards. The white side of the glossy inks should be facing outwards. Are you unsure whether you installed the Ink correctly? Use a sticker or your fingernail. Place the sticker on the inside of the ink and peel it off or scratch a small amount of the Ink away with your nail. Is there any ink on the sticker, or has it been scratched away? This indicates that the ink has been properly installed.
Still no text on the satin ribbon?
Refer to the Quick Start for the correct installation.
Follow the steps below:
Cutter still does not work? Please take photos of the inside of the printer and the cutter and send them to: firstname.lastname@example.org. We are happy to help!
It’s possible you’ve run out of ink or satin ribbon. Insert a fresh Ink roll or Satin ribbon. Before you resume printing, print a test ribbon.
It’s also possible that the sensor has shifted out of place. The two triangles must be parallel. If this is not the case, please relocate them to their proper location.
This means the width that is chosen does not correspondent with the width chosen in the Printer settings. You can solve this by following these steps:
Press 123 on the start screen and enter your password (‘eee’ by default). Proceed to “Ribbon Design”. Print your chosen ribbon only once. In the top bar is the ‘Reprint’ function. Choose this option and select the desired quantity of printed ribbons. Click “Reprint” again.
Using a template, print your ribbon once by following the template’s instructions. Press 123 on the start screen and enter your password (‘eee’ by default). Choose the ‘Reprint’ function. Select the desired number of ribbons, then press the ‘Print’ button.
This is the case when a printer is used in conjunction with a cutter. Remember that your Satin ribbons will be 2.5 cm longer on each side. To make your Satin ribbon shorter, use the satin scissors available for purchase on the website.
Yes, this is possible with a satin ribbon that is at least 20 mm wide. Select 123 and enter your password (the default is eee). Pick “Ribbons Design”. Insert text into a Block. You will notice a red keyboard icon on the right side of the screen. Click the icon and then type your text on the first line. To move to the next line, press “enter.” You can align your text to the left or right, or centre it.
Choose 123 and type in your password (by default ‘eee’). Choose ‘Main’ and ‘Edit Templates’. You can change your templates here.
Follow the steps below to rotate text:
Press “Save” to save the modifications.
Follow these steps to turn on the WIFI:
On the home screen, there is a flag icon in the upper-right corner. When you click this icon, a drop-down menu will display the available languages. Select the option you desire.
Follow the steps below to change the language on your Android device.
Verify that the charger is properly inserted. Unplug the charger and then reconnect it.
Go to the settings of the tablet. Choose 123 and fill in your password (by default ‘eee’). Choose ‘Info’ and ‘Close application’. Press in the left menu the button ‘Home’. Choose for PIY RIBBONS. If you turn on the tablet the next time or if you press the ‘Home’ button in the bar on the bottom of the screen, you will be directed to the application.
Press 123 and fill in your password (by default ‘eee’).
Send an email to email@example.com and we will give you a new password.
You can also contact us on the following phone number: +31 78 2055200.
Make sure to work with an empty and formatted (FAT32) USB-drive. Create folders for your files:
Put the USB-drive in the tablet. A pop-up message appears on the screen. Press ‘cancel’ and follow the next steps.
All fonts need to have the .ttf extension. Create a folder with the name ‘fonts’ on the empty, formatted (FAT32) USB-drive and copy the fonts into this map. Put the USB-drive in the tablet. A pop-up message appears on the screen. Press ‘cancel’ and follow the next steps.
Check if your file meets these requirements:
Put the USB-drive in the computer and follow the next steps:
You will get the latest update attached in an email. Pay attention! Do not change the file or the file name. follow the next steps to update your tablet:
Choose 123 and fill in your password (by default ‘eee’). Choose ‘Info’ and ‘Close application’. Fill in your password. You are now in the settings of the tablet. Select ‘Language & input’ and choose ‘Language’. Choose ‘French’. Your keyboard is set to azerty now.
Choose the ‘e’ and hold the key on the tablet for a few seconds. A menu will be shown and you can choose the desired vowel.
Verify that the printer and the tablet are properly connected. Remove the USB cable and reconnect it. Still no configuration? Follow the steps below:
Use a different USB port from the HUB or order a replacement if none of the USB ports are functional.
Start the tablet again and give the tablet an order to print a Satin. The tablet needs ‘Super User Access’. Check permanent (not temporary or only once).
Firstly, turn on the tablet than the printer(s).
We have the right ink for every ribbon width:
There is no issue with making use of larger ink sizes for smaller satins.
You can purchase alternative ink and satin to use in your PIY RIBBONS printer. However, we cannot offer you a complete warranty. Send us samples so we can conduct tests and possibly approve the satin.
You are not required to use our inks or satin ribbons. However, the warranty will lapse if you do not use our ink/satin. Our ink and satin have been thoroughly tested and are 100% compatible with our PIY RIBBONS printers and special PIY RIBBONS cutting device.
If all of our products are in stock, your order will be delivered within:
You can view our terms and conditions here.
The PIY RIBBONS-printer and tablet come with a one-year full (100%) warranty. Remember that the warranty only applies when you print with PIY RIBBONS satins and ink.
The cutter comes with a three-month warranty. The cutter is only designed to cut satin ribbons with a maximum width of 40 mm. When the cutter is used to cut wider satins, the warranty expires. Larger satins must be cut with satin scissors. The satin scissors can also be purchased here.
Yes. Send an email to firstname.lastname@example.org and we will assist you in returning the goods. Returns without an RMA form will be refused; you can download the RMA form here.
You may find the answer to your question in one of our manuals. If your question remains unanswered, feel free to contact us via the contact page. We are happy to assist you! Additionally, you can reach us on this number: +31 78 2055200.
Do you own a retail business* and would you like to try out the PIY Startkit for free for a period of 30 days? Leave your information below and we will get back to you as soon as possible to discuss your options.
* Based in EU countries only.