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The satin ribbon or ink is wound around the black rubber roll. What should I do?


The printer’s black rubber roller is known as the platen roller. This roller is constructed from rubber. Occasionally, after intensive use, ink fragments will adhere to the platen roller. Use a damp cloth or our PIY RIBBONS maintenance products (Cleaning Tissues/Cleaning Swab/Cleaning Pen) to clean the rubber platen roller.

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